Refund Policy
Our refund policy ensures satisfaction, offering a five-day window for eligible refund requests from the date of purchase, after which no refunds will be granted.
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We at BUY IPTV 24X7 value our customers and strive to ensure satisfaction with our IPTV services. We offer a five-day refund policy for any purchase made through PayPal or other designated payment gateways.
1. Five-Day Refund Window:
Customers have a five-day window from the date of purchase to request a refund for their IPTV subscription. If you are not completely satisfied with our services, please contact our support team within this timeframe to initiate the refund process.
2. Eligibility for Refund:
Refunds will be granted if a customer encounters technical issues or problems with the service that prevent them from accessing the IPTV content. Valid reasons for refund include service unavailability, streaming issues, or any other technical glitches beyond your control.
3. Refund Process:
To request a refund, please contact our customer support team via email or through our designated support channels within the five-day period. Provide your purchase details and a clear explanation of the issue encountered.
4. Exclusion of Refunds After Five Days:
Refunds will not be provided for cancellations or issues reported after the initial five-day period under any circumstances. We encourage customers to thoroughly evaluate our services and assess their satisfaction within this timeframe.
5. Contact Us:
For refund requests or any inquiries regarding our refund policy, please contact our support team at [support email/phone]. We are here to assist you promptly and ensure a satisfactory resolution to any concerns you may have.
Thank you for choosing BUY IPTV 24X7 . Your satisfaction is our priority, and we appreciate your understanding of our refund policy.
FAQ
Frequently ask questions.
Our one stop solution.
Please pay attention that 1 subscription can be used on multiple devices but you can watch only on 1 device at the same time.
You should use a VPN only if your internet service provider is blocking or throttling your connection, otherwise you don’t to use a VPN, as our service is perfectly safe to use.
First thing to do is to restart your router, device and try again. This helps in many cases.
If the issue still continues, you have to test the internet speed directly from your device.
Open this website: www.fast.com directly from your streaming device (not a different). The result should be 20 Mbps or higher.
If your device is not getting the proper speed or your internet provider is throtlling your connection, you’ll experience buffering.
This means your internet provider is throttling or blocking your connection. Many internet service providers in UK (sometimes from other countries too) are having this issue and the only solution for this is to use a VPN.
Yes, We offer a reseller plan at the best price.
Yes, we do have EPG. We usually send the epg links when sending your order. If you have not received it, contact us an we will send it.
We stand behind our service. You do not like our service! Cancel any time and pay only for the period you have used.
Subscription starting to be active from the moment you will receive your activation credentials in your e-mail.
We activate all new accounts in 30 minutes to 12 hours hours after the invoice is paid.
If you are using a set-top box such as MAG or AVOV and have just set up your device with our service, you will need to perform a hard reset of your device. Simply power off your device, unplug your power cable and re-plug it in.
For Kodi, you will need to clear your cache. If unsuccessful, attempt a re-install of Kodi itself.
First, please check your network connection, reboot your router and device, and then try again. Secondly, if your network connection is no problem, please check whether your account is used on other devices. as you can view from more than 1 device at the same time.
We accept Paypal, Bitcoin and other cryptocurrencies, and Debit/Credit Card through secured payment gate with automatic currency conversion and no hidden fees.
* Did you give us the correct MAC address?
* Is your Internet speed at the recommended minimum— 8 Mbps for HD channels—or higher?
* Is your device wired in (Ethernet) or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet, if you can.
* Are your device’s specs powerful enough to effortlessly handle live HD streaming?
* If you’re using an STB emulator did you follow the steps in our guide to Setup Android STB Emulator?
* If you’re using an STB emulator have you tried wiping your app’s cache then restarting your device?
* If you’re using a MAG box have you tried restarting your device?
* If you’re using an Android device/MAG box have you tried logging out then factory resetting your device?
* Have you double-checked the server portals we sent you in the activation e-mail?
**For MAG box, we recommend that they use the older version. In the meantime, we are using the template below:
NOTE: Please be informed that there is an ongoing blocking issue with MAG Box that is manufactured by Informir. Rest assured though that our technical team is hard at work in reviewing the issue further to help our valued subscribers be able to use the service with this device again.
In the meantime, we highly suggest doing a Factory Reset on the device and then disable Software Auto-Update and turn Beta off in Settings. Load the Firmware on its original or oldest version like v14.
If it still doesn’t work, we can cancel your service. Our customer’s satisfaction is most important to us.
Let us know how it goes from here so we can provide other troubleshooting steps you can try.